Privacy Policy

1. Introduction

Derek's Auto Detail ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dereksdetail.com, use our services, or communicate with us via text message, email, or phone.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and vehicle information (year, make, model, color) that you voluntarily provide when requesting a quote, booking a service, or subscribing to our text club.
• Usage Data: Pages visited, time spent on pages, referring website, browser type, device type, and IP address collected automatically through cookies and similar tracking technologies.
• Communication Data: Records of correspondence if you contact us, including text messages sent to and from our business number.

3. How We Use Your Information

• To provide, operate, and maintain our services
• To process and manage your service bookings and quotes
• To send appointment reminders, booking confirmations, and service updates
• To send promotional text messages and marketing communications (only with your express consent)
• To improve our website, services, and customer experience
• To respond to your inquiries and provide customer support
• To comply with legal obligations

4. Text Messaging (SMS/MMS)

If you opt in to receive text messages from Derek's Auto Detail:

• You consent to receive recurring automated promotional and informational text messages, including but not limited to appointment reminders, service confirmations, and special offers.
• Message frequency varies based on your interactions and current promotions.
• Message and data rates may apply depending on your mobile carrier plan.
• You may opt out at any time by texting STOP to any message you receive from us.
• For help, text HELP or contact us at (206) 338-7787.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• We will not share your phone number or opt-in data with third parties for their marketing purposes. We may share data with service providers who assist in delivering messages on our behalf.
• Carriers are not liable for delayed or undelivered messages.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data, remember your preferences, and improve your experience. We may also use third-party analytics tools such as Google Analytics and Facebook Pixel to understand website usage and measure advertising effectiveness. You can control cookie settings through your browser preferences.

6. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third parties who assist us in operating our website, managing bookings, processing payments, or delivering text messages (e.g., CRM and messaging platforms).
• Advertising Platforms: We may share a scrambled (hashed) version of your email address or phone number with advertising platforms such as Google and Facebook. This is used only to show you our own ads, and to avoid showing you ads for services you have already purchased. These platforms use the scrambled data to find a match and are not permitted to use it for their own marketing or to sell it. We never send them your name, your vehicle details, or what you paid.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you opt out of text messaging, we will remove your phone number from our active messaging list promptly, though records may be retained for compliance purposes.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for text messaging by texting STOP

To exercise any of these rights, contact us at (206) 338-7787 or visit us at 8401 Aurora Ave N, Suite B, Seattle, WA 98103.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: